Frequently Asked Questions
A little help with orders, products, and custom prints.
Orders & shipping
When will my order ship?
Check the product listing for any preparation time. Shipping transit time is additional.
Where can I find shipping and returns information?
See our shipping information and returns policy for the current details.
Products & care
Can I choose a different color?
Available choices are shown on the product page. For something different, send a custom print request.
Where can I find material and care details?
Check the product description, or contact us with the item you’re interested in.
Custom prints
Do you do custom prints?
Yes! Use our custom request form to tell us what you’d like made. Include your email so we can discuss your project.
Request a custom print →Behind the prints
What printers do you use?
We use a Snapmaker U1 and a Bambu P1S.
What nozzle size do you use?
We have 0.8, 0.6, 0.4, and 0.2 mm nozzles. We typically use a 0.4 mm nozzle for most models, balancing detail and print quality.