Refund policy

We offer a 30-day return policy. You have 30 days after your order arrives to request a return.

Return eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Please include your receipt or proof of purchase.

To start a return, email us at admin@3dprintswa.com with your order number. Once your return is approved, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without an approved return request can't be accepted.

Custom and personalized prints

Our regular catalog items are returnable under this 30-day policy, even though many are printed to order. Personalized or custom-commissioned prints, such as items with names, custom colors, or one-off designs made at your request, can't be returned or exchanged unless they arrive damaged, defective, or not as ordered.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email admin@3dprintswa.com within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right with a replacement or a refund.

Non-returnable items

Gift cards and sale items can't be returned.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order for the item you want.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, please contact us at admin@3dprintswa.com.